Visitor

 • 

3 Messages

Thursday, April 9th, 2026 6:00 PM

Most Mail to Trash

I have now realized that most all my email is going directly to TRASH.  I have not changed any settings.  Now I have to move them to my Inbox in order to receive them with Thunderbird.

Oldest First
Selected Oldest First

Official Employee

 • 

3K Messages

2 months ago

 

user_bdpea2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that this is happening. Can you double-check your email rules to make sure something didn't get filtered by accident? Have you noticed that since moving them back to your inbox, are they coming in regularly now or still going to trash?

 

Visitor

 • 

3 Messages

No, they still mostly going to trash.

I can move them then to the INBOX, so I can receive them in Thunderbird.

Official Employee

 • 

164 Messages

@user_bdpea2, thank you for the additional information. Your Xfinity emails are likely going to the trash due to incorrect filter rules, third-party email client settings, or a potential security issue.

To fix this, first check your Xfinity email filter rules and delete any that might be misdirecting emails. Since you are using Mozilla Thunderbird Mail, review its settings to ensure it's not set to move messages to Trash.

Check your Xfinity email filters: Log in to Xfinity Webmail, go to the gear icon > Email Settings > Filter Rules, and disable or delete any rules that might be moving emails to the Trash folder.

Also, if you haven't already, please check out our helpful article, Set email filters or spam filters — Xfinity Email help, that my awesome peer @XfinityBenjaminM suggested.

We're here to help!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

1 month ago

They still are going directly to TRASH.

I can move them to INBOX so I can receive them in Thunderbird.

forum icon

New to the Community?

Start Here