My incoming Email is going to my Photos folder instead of the Inbox. How do I direct the incoming Email to the Inbox?

user_9ieuwt, Thank you for reaching out to Xfinity Support. To ensure emails go to your Inbox, you may need to check your email filters and settings to confirm that no filters are redirecting them elsewhere.

 

To set up email filters in Xfinity Email, follow these steps:

1. Sign in to Xfinity Email with your Xfinity ID and password.
2. Click the Gear icon and select Email Settings.
3. Choose Filter Rules under Mail, then click Add new rule.
4. Enter a name for the filter and add conditions to specify which emails to filter.
5. Define actions for the filtered emails.
6. Save the filter.

You can create multiple filters, each with different conditions and actions to organize your inbox effectively.

 

For more details see: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience