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user_6lc76h
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Thursday, June 13th, 2024 5:28 PM

my second comcast email account has been disabled. How do I get it back?

my email account "[Edited: "Personal Information"]" has been disabled.  I use it every day.  how do i get it back?

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2 months ago

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XfinityArmand

Official Employee

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1.8K Messages

5 months ago

Hi there @user_6lc76h!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  Can you tell us how long it has been since you were able to access that your email address?

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user_6lc76h

2 Messages

I have been unable to access the account for about 3 months.  The email account does not show up on my Xfinity email account at all.  It was labelled "junk mail" by Comcast in my account. I have received no other replies to the inquiry.

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5 months ago

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XfinityEricB

Official Employee

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1.7K Messages

 

user_6lc76h Let's take a closer look into the specific email, and help any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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