rabbits2's profile

Visitor

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2 Messages

Tuesday, July 14th, 2026 2:08 PM

my unread messages are not showing as bold on the web

As of last week, all messages are shown as read?  Unread are not BOLD FACE

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Expert

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34.6K Messages

9 days ago

@rabbits2 

As of last week, all messages are shown as read?  Unread are not BOLD FACE

Have you cleared your cache and cookies? Signed out, then closed your browser and started a new session?

Official Employee

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2.8K Messages

9 days ago

 

rabbits2, thank you for reaching out to Xfinity Support. Did the suggestion our expert shared work for you? 

 

Visitor

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2 Messages

No I did not work. I use chrome on the web to view my Xfinity emails. Whenever I open it up, they all are shown as read. But if I do a specific search, then it shows the ones that are not read?

Official Employee

 • 

3.6K Messages

@rabbits2

Thank you for the clarification. Have you attempted to access your email using a different browser or by signing in through the Xfinity app to confirm whether your messages display correctly?

 

I am an Official Xfinity Employee.
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