Dora-Faye, Hi there! Thanks for reaching out. I can understand the importance of being able to get into your XFINITY email. We would surely miss your business. You've reached the right support team to assist over social media. Starting yesterday we began moving Comcast.net email addresses to Yahoo email. To ensure a smooth transactions we sent emails notifications. For more details, please feel free to visit this link here. Please let me know if this helps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes, the question was answered -- but with WAY too much information at one time! I just want to use my e-mail and I can't seem to get on it now. This is all too confusing for me; I'm 83 and trying to stay up with it all but you're not making it very easy........................
Dora-Faye
Visitor
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5 Messages
8 days ago
Can you help me or do I need to change services?
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XfinityArmand
Official Employee
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2.3K Messages
8 days ago
Hi there @Dora-Faye! We are glad to help with your email. Please feel free to shoot us a private message with your details sot hat we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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