My xfinity email

Hi there, @user_9qgfto ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your email concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@user_9qgfto 

Please do not stop or delete

[personal information in violation of the Forum Guidelines and Acceptable Use Policy removed] email account. 

[personal information in violation of the Forum Guidelines and Acceptable Use Policy removed]

If you aren't you need to log in to webmail periodically so that the mail servers know that your email is still "live".  Just using a third party app won't do it.