@user_3son7m Thanks for reaching out. Our XFINITY APP is free to download and is the best place you can update your contact email address and mobile number if needed.
To add or change the email address to your account online, follow the steps below:
Go to the customer.xfinity.com/settings. You may be asked to sign in using your Xfinity ID and password. Choose Account notification settings. Choose Add personal email. To change an existing email address, choose the address and then Change email. You will be asked to verify your identity before making this change. You can choose one of two ways: Tap a notification in the Xfinity app. Enter a code sent through email or text. Enter your email address. Choose Continue. You’ll get a code sent to this email. Enter the six-digit code in the boxes and choose Verify. You’ll get confirmation that your email is verified. Set your preferred email address
You can change your preferred email address if you have more than one on your account. This only works if you have a comcast.net email and a non-Xfinity email address on file.
Pick the email you want to make your preferred email address. Select Make this preferred. Screenshot of an email details page on the Account and Identity tab. The email address is listed at the top of the page. At the bottom is a toggle button that says Make this preferred. It has a check mark. Choose Make this preferred on the Emails page. The one you picked will have Preferred next to it. You'll get a code to this email. Enter the six-digit code and choose Verify.
Again
Expert
•
32.7K Messages
2 days ago
@user_3son7m
You can no longer create new email accounts.
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XfinityKei
Official Employee
•
1.9K Messages
5 hours ago
@user_3son7m Thanks for reaching out. Our XFINITY APP is free to download and is the best place you can update your contact email address and mobile number if needed.
Here's that link:
https://www.xfinity.com/support/articles/update-account-preferences
Here are the steps:
To add or change the email address to your account online, follow the steps below:
Go to the customer.xfinity.com/settings.
You may be asked to sign in using your Xfinity ID and password.
Choose Account notification settings.
Choose Add personal email.
To change an existing email address, choose the address and then Change email.
You will be asked to verify your identity before making this change. You can choose one of two ways:
Tap a notification in the Xfinity app.
Enter a code sent through email or text.
Enter your email address. Choose Continue.
You’ll get a code sent to this email.
Enter the six-digit code in the boxes and choose Verify.
You’ll get confirmation that your email is verified.
Set your preferred email address
You can change your preferred email address if you have more than one on your account. This only works if you have a comcast.net email and a non-Xfinity email address on file.
Pick the email you want to make your preferred email address.
Select Make this preferred.
Screenshot of an email details page on the Account and Identity tab. The email address is listed at the top of the page. At the bottom is a toggle button that says Make this preferred. It has a check mark.
Choose Make this preferred on the Emails page.
The one you picked will have Preferred next to it.
You'll get a code to this email.
Enter the six-digit code and choose Verify.
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