Visitor
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3 Messages
Need to reopen ticket
I was online with a real person and they gave me a ticket number. I was told the elevated support would reach out to me within a certain amount of time, but I never heard from anyone. I am trying to get a secondary account password reset. It does not show up in my account, although other secondary accounts do. I need this account reset and made sure to be added to my account.
XfinityQuemekia
Official Employee
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133 Messages
14 days ago
Hello @rmtyrrell Thank you for reaching out to us here on our Xfinity Community Forums. I hope your day has been going well. Do you know if the ticket that was submitted was closed?
You can also check out this article: https://www.xfinity.com/support/articles/switching-between-multiple-accounts. It will walk you step by step on how to switch between multiples account as well as link and unlinking accounts. Let me know if this helps.
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Again
Expert
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31.6K Messages
12 days ago
@rmtyrrell
You probably should call our Customer Security Assurance folks. They may be able to help you.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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