Every way I try to find or log in to one of my manager emails, (I know the passwords are right) every solution I find, goes to a page can't load, or some numbered error. I cannot just simply. login. There's no Forgot Password option.
Plus, the two manager emails don't even show up in my primary email. When I try to add an account in my primary email, the password fails (email name may too).
So I try to do it manually, When I get to the SMTP part, my email with password auto fills? It knows me.
Hi there @user_ctbrul! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can in getting that password recovered for you. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
MikeB39A
Problem Solver
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595 Messages
10 months ago
Hope this helps :
https://www.xfinity.com/support/articles/changing-or-resetting-your-password
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XfinityArmand
Official Employee
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1.9K Messages
10 months ago
Hi there @user_ctbrul! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can in getting that password recovered for you. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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