Visitor

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2 Messages

Saturday, July 19th, 2025

Need to use the same cell phone for verification on two email accounts.

I don't see a solution anywhere and one rep said (three years ago) it can't be done.  Why not and why not make it happen.  I know Comcast wants to completely divorce itself from email.  Verizon tried a  few years back and its like a restaurant no longer providing beverages with a meal.  Please help or change your Podunk policy of one email, one phone.

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Official Employee

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2K Messages

2 months ago

Hello user_ksrb3z thank you so much for taking the time to reach us here via our Xfinity Forums with these questions regarding your email account. At Xfinity, we do take steps to ensure that your account is as secure as possible. Part of that process is our 2-Factor Authentication, which does require a separate email and cell phone number to be assigned to each Xfinity profile. This also translates to email logins as well. 

 

Two-step verification for signing in to the Xfinity website and app

 

Visitor

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2 Messages

You''ve missed or ignored my point.   It's an open secret that Comcast would love to rid itself of email.  In the last few years, the company has limited the number of email accounts to 4, my family of five can't each have one.   Any child without a cell phone is SOL.  There is no good 'customer service' reason to put this many limits om accounts other than to make them cumbersome in order to get us to switch to another provider, lowering comcast's costs and giving upper management more $$ for bonuses to go around.,

Expert

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32.5K Messages

@user_ksrb3z​ 

Comcast isn't trying to make you go to another provider because of the email migration.  Spectrum and Cox migrated their email out to Yahoo! Mail, too.  You don't have to use Xfinity Connect, you can use a service like Outlook.com or Gmail where everyone can have their own individual accounts.  I'm sure, however, you already know this.

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Contributor

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436 Messages

10 hours ago

The first time I logged into my dad's Xfinity account, it wanted a phone number so I gave it mine.  (Dad is 97 and just has TV.)  When I logged off I saw in my email that it it had removed my phone number from my own account.  Darn it!

So, yes, that's annoying, but the limitation is not specifically about email.  (Which they are getting rid of anyway.)

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