Never received message to change Comcast email to yahoo

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance. 

@user_i2te2e 

I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July

• How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
• Are you getting any error messages, and if so what are they?
• Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
• If you're a new Comcast customer, you won't have a comcast.net email address.

I will be more than happy to help with your email concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

For an example of how to send us a Direct Message, check out this link. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

@user_i2te2e 

I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July

When was the last time you logged into the website?  If it was longer than 90 day before you stopped receiving email in July your account may have been canceled.  In that case you would need to call our Customer Security Assurance folks.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329