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Tuesday, January 30th, 2024 3:45 PM

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New email on one account is being automatically deleted

I have one email account where all new email is being automatically deleted.  I cannot even see it in my deleted folder, I have to go into recover deleted emails to see them. I then have to recover the emails I want to read and or respond to.

Official Employee

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893 Messages

10 months ago

Hello, @user_qmprpc thank you for taking the time out of your day to create a post, and appreciate the information you have provided. Based on the scenario that is happening, this article should be able to help stop the deletion over multiple email programs: https://www.xfinity.com/support/articles/managing-email-messages-using-multiple-email-programs. 

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