New Email Version Message From Comcast

I received the following email message from a comcast.net addressee, is it legit??

Important Reminder from Comcast

Dear User,

This is an important reminder for you on July 18th, 2025.

We will be discontinuing the old version of your email account on July 30th, 2025 . To avoid losing access to your email, please upgrade to the latest version as soon as possible.

[ Click here to update your mailbox ]

and ensure uninterrupted service.

Please do not reply to this message. This email address is not monitored, and responses will not be received.

This is a service-related email.

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BruceW

Gold Problem Solver

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26.6K Messages

19 days ago

I received the following email message from a comcast.net addressee, is it legit?? ...

"Click here to update your mailbox" is a link to scammer site that will steal your Comcast/Xfinity login info and goodness knows what else. NOT LEGIT! DO NOT CLICK! Also note that legit emails from them never come from a "comcast.net" address. Those addresses are only assigned to customers.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_38jhsn

Visitor

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1 Message

19 days ago

My email says to upgrade my service... is this [Edited: Language] or real?

(edited)

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XfinityJustinM

Official Employee

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200 Messages

Hi @user_38jhsn, as @BruceW mentioned I would remain very cautious when it pertains to emails like this. If you would like to share the email verbatim without sharing any personal information we could provide you with a little more insight.👍

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 days ago

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curlyfries

Visitor

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1 Message

XFINITY!

COMCAST ONLINE ACCESS

Hello,

We are closing all old versions of our mailbox as at July 31st,2025.
Please click on the button below to update the email box.

CLICK HERE to update now to access mail

Please do not reply to this message. Mail sent to this address cannot be answered.

Thanks

X-Mail Team

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7 days ago

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BruceW

Gold Problem Solver

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26.6K Messages

19 days ago

My email says to upgrade my service... is this [Edited: Language] or real?

Can't say for sure without knowing more, but "Update" emails that have any sort of "click here or lose your access" link are almost always scams. Do not click!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityEricB

Official Employee

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2.4K Messages

17 days ago

roomful That email seems a little to vague to be from us. I would think that is more of a scam email, and wouldn't click the link. What is the email it came from?

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roomful

New Poster

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4 Messages

The email address was- [Edited: "Personal Information"]

(edited)

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16 days ago

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XfinityEmilyB

Official Employee

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2.2K Messages

roomful I'd like to take a look from my side of things to see if I can find that message in our outgoing communications.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 days ago

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Email

roomful

New Email Version Message From Comcast

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_38jhsn

XfinityJustinM

curlyfries

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityEricB

roomful

XfinityEmilyB

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