new istall of Thunderbird problem

I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?

Responses

Oldest First

Selected Oldest First

Latoque

Expert

•

29.8K Messages

1 month ago

@user_e2eb02

Did you try putting the account settings into Thunderbird manually, or did you try to just use the auto-configuration? Has your account been migrated to Yahoo yet?

0

XfinityJohnG

Official Employee

•

2.4K Messages

1 month ago

Thank you for reaching out here. If you have not migrated your service over to Yahoo as yet, you may need to reach out to the security team at the https://spa.xfinity.com/help site for an access denied message.

2

0

U

user_e2eb02

Visitor

•

3 Messages

thanks for the reply. I did go to yahoo and set up the email account but would have preferred to stay with Thunderbird.

Like

Reply

1 month ago

0

XfinityRichard

Official Employee

•

2.8K Messages

Thank you, @user_e2eb02 The "Access Denied" error in Thunderbird with Xfinity usually means Xfinity security is blocking the app, requiring you ti enable third party access in Xfinity Web security setting or use a specific password. You may also need to manually set servers to IMAP/993/SSL and SMTP/587/STARTTLS, using your full email address and current password, not just the last part.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Latoque

Expert

•

29.8K Messages

1 month ago

@user_e2eb02

In Thunderbird you may also need to make sure that the IMAP and SMTP server names reflect the Yahoo information. When I transitioned one of my accounts, the Thunderbird data base automatically put in the Comcast server names because of the Comcast email address. So I had to do that manually.

0

Again

Expert

•

33.4K Messages

1 month ago

You can find information on Yahoo's mail servers here:

https://help.yahoo.com/kb/SLN4075.html

2

0

U

user_e2eb02

Visitor

•

3 Messages

@Again Thank you for that information. It was exactly what I needed to solve my problem.

Happy New Year to you

Tony

Like

Reply

26 days ago

Again

Expert

•

33.4K Messages

@user_e2eb02

@Again Thank you for that information. It was exactly what I needed to solve my problem.

Happy New Year to you

Tony

I am glad that worked for you! Happy New Year! 🎉🎇🎆

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

25 days ago

0

Email

user_e2eb02

new istall of Thunderbird problem

Latoque

XfinityJohnG

user_e2eb02

XfinityRichard

Latoque

Again

user_e2eb02

Again

New to the Community?