sheryltoo66's profile

Contributor

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57 Messages

Wednesday, March 12th, 2025 11:04 PM

New outlook won't add comcast email

I have been trying to use the New Outlook app and all was working yesterday, but it didn't load any new emails today. I thought that seemed strange so I went to my online account at Xfinity and I had several new emails. I tried sending an email from my Outlook account and the email just stayed in the Draft folder. I decided to delete the account and set it up again but now it won't even let me set it up. I don't know if this is a Microsoft issue or Xfinity but it's quite annoying.

Visitor

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2 Messages

23 days ago

I am having the exact same problem. Everything worked fine this morning but upon coming home from work, Outlook was no longer downloading emails. Tried deleting the account in Outlook but now cannot add it back as it sits there "waiting for email provider" for several minutes and then gives a message that "Sign in failed. Please try again in a few minutes. You may need an app password." The problem is definitely with Comcast somewhere it seems.

Official Employee

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3K Messages

Hey there, Psychodog, thanks for reaching out through Xfinity Forums regarding your email account. I understand how important it is to have access to your email, as I rely on mine for just about all my important messages. Are you still getting the same error message?

 

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1 Message

22 days ago

Same here. Mail loaded up until Midnight Wednesday night March 12. Now nothing. I can get it through the web interface, but really want it incorporated with Outlook.

Official Employee

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3K Messages

Hey there, rgod8855, thanks for reaching out through Xfinity Forums regarding your email! I rely on my email for all important communication. I understand wanting to ensure it is working. Are you getting any error messages? Have you tried any troubleshooting steps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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57 Messages

21 days ago

Yesterday I was able to set up my email again in the New Outlook and it worked. This is the second time I've had an issue with my comcast email in the New Outlook. Don't understand why or who needs to fix things so it doesn't happen again.

Official Employee

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2.2K Messages

 

sheryltoo66 - Can you walk me through the steps you're taking? Our team is here to help in every way we can. We cannot troubleshoot Outlook as that is not our product. However, we can assist with ensuring that you can get logged into your Xfinity account and that you have access to your comcast.net email via the Xfinity Connect website

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

17 days ago

I read a lot about this issue, which I also have, emails not downloading since Sunday march 16th.  But I see no resolution...

3 Messages

Password has not changed...

Official Employee

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1.6K Messages

Hello @user_05z9a1, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please check out How To Set Up Your Xfinity Email Address With an Email Program and make sure all your settings are where they should be for the new program. Please let us know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

17 days ago

Password has not changed.

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