No incoming emails

As of March 1st at midnight, I have failed to recieve any emails and did send one to my daughter and she recieved it along with my wife. They tried to reply back, nothing!

Responses

Accepted Solution

Latoque

Expert

•

29.6K Messages

9 months ago

First, are they going to the Spam folder? If not, check your settings to see if there is a filter set up to forward incoming emails to some other address. Click on the gear icon in the upper right of the Inbox page, then on Email Settings>>>>>>Mail>>>>>Auto Forwarding.

Have you tried sending yourself a test email from some other account you have like Gmail or Outlook.com? I'm assuming you are using only the webmail UI and a browser? Or are you using a desktop client like Outlook or Thunderbird? A mail app on your phone?

2

U

user_0w5ypc

2 Messages

Yes, there was unknown forwarding email in that area you referenced. I don’t know how it got there but I have since deleted it and changed my password so my emails are coming in fast and furious again. Thanks for the solution. John

9 months ago

0

XfinityRay

Official Employee

•

2.2K Messages

I am glad the steps from @Latoque worked. Great job getting the emails coming in again and changing your password, @user_0w5ypc! Yay! Thanks for being a part of our community and family! Reach out anytime!

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9 months ago

0

XfinityRay

Official Employee

•

2.2K Messages

9 months ago

Greetings, @user_0w5ypc! @Latoque has some great troubleshooting help. Have you been able to check those steps on your end?

0

Email

user_0w5ypc

No incoming emails

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