No incoming emails

As of March 1st at midnight, I have failed to recieve any emails and did send one to my daughter and she recieved it along with my wife. They tried to reply back, nothing!

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Latoque

Expert

•

29.7K Messages

2 years ago

First, are they going to the Spam folder? If not, check your settings to see if there is a filter set up to forward incoming emails to some other address. Click on the gear icon in the upper right of the Inbox page, then on Email Settings>>>>>>Mail>>>>>Auto Forwarding.

Have you tried sending yourself a test email from some other account you have like Gmail or Outlook.com? I'm assuming you are using only the webmail UI and a browser? Or are you using a desktop client like Outlook or Thunderbird? A mail app on your phone?

2

U

user_0w5ypc

2 Messages

Yes, there was unknown forwarding email in that area you referenced. I don’t know how it got there but I have since deleted it and changed my password so my emails are coming in fast and furious again. Thanks for the solution. John

2 years ago

0

XfinityRay

Official Employee

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3.2K Messages

I am glad the steps from @Latoque worked. Great job getting the emails coming in again and changing your password, @user_0w5ypc! Yay! Thanks for being a part of our community and family! Reach out anytime!

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2 years ago

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XfinityRay

Official Employee

•

3.2K Messages

2 years ago

Greetings, @user_0w5ypc! @Latoque has some great troubleshooting help. Have you been able to check those steps on your end?

0

Email

user_0w5ypc

No incoming emails

Latoque

user_0w5ypc

XfinityRay

XfinityRay

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