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toastie
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2 Messages

Tuesday, January 23rd, 2024 4:46 AM

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No longer getting email using IMAP

I have a number of Apple devices (iPhone, Mac) that are configured to use IMAP to retrieve email.  As of 1/12/2024, this no longer works.  Based on the number of posts I can see in the forums about broken email, it is clear that Xfninity has changed something to break 3rd party clients. I have tried deleting my accounts and recreating them, changing my password, and creating a new email account, and even with a new account/password, it no longer works.  The error I get on my iPhone is: "No password provided for Comcast.  Please go to Mail Account settings and enter a password."  Given that I'm currently in the mail settings and have entered a password, this message cannot be correct. This needs to be fixed ASAP.

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10 months ago

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user_57hsxp

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10 months ago

I am having a similar problem. I access Xfinity (Comcast) email through the Xfinity email portal, but also access Outlook email accounts through the Xfinity portal.  Now getting error messages regarding the Outlook accounts that the imap settings are incorrect.  Xfinity needs to fix this.

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toastie

Visitor

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2 Messages

@user_57hsxp​ - I ended up changing my password, completely deleting my accounts and recreating them.  

10 months ago

0

XfinityRay

Official Employee

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2.2K Messages

Good evening, @toastie! Thanks for reaching out about IMAP not working with Xfinity email and Outlook. You did a great job of trying to pinpoint the issue. I will need to access your account from here to check things further. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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XfinityWilliam

Official Employee

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1K Messages

Hello @user_57hsxp. Please change your password to the email and also sign out of Outlook and back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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