New Poster
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13 Messages
No longer receiving UPSP Informed Delivery emails
I am signed up with the United States Postal Service Informed Delivery Service. I had been receiving their daily emails without issue until 2-3 months ago when they stopped coming. On the USPS site my settings are correct, and I've followed all the troubleshooting steps they provided. But I still am not receiving the daily email. I added the sender email to my contacts (USPSInformeddelivery@email.informeddelivery.usps.com) and that did not make a difference. I've also had this happen with another site twice, but they were able to fix the issue on their end. Any ideas on how I can fix this? I use the web interface to access my email.
Accepted Solution
XfinityAlex
Official Employee
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881 Messages
1 year ago
If you're not getting your USPS Informed Delivery, please send me a DM which includes your email address (and at least please mention USPS to avoid confusion). I can reach out to the ESP responsible and see if you've been added to their "suppression list", and if so, have your email address removed.
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CCTimothyA
Problem Solver
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785 Messages
1 year ago
@SuzyQ924 Thank you for reaching out and bringing this to our attention. I can understand how this would be frustrating. Are the emails going to the Spam folder or completely blocked?
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Again
Expert
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31K Messages
1 year ago
@SuzyQ924
Do you get a lot of these on a daily basis or is it in somewhat of a digest form?
(edited)
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SuzyQ924
New Poster
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13 Messages
1 year ago
Sorry if you get this response twice. These are apparently completely blocked. I always take a quick look at my spam folder before clearing it out and they have never showed up there. I should receive one email on everyday I have mail arriving.
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SuzyQ924
New Poster
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13 Messages
1 year ago
I am only have an issue with the informed delivery emails at this time.
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SuzyQ831
2 Messages
1 year ago
I am also having this issue with the USPS Informed Delivery emails. I have not received a daily USPS Informed Delivery email since 8/5/23. I use the web interface to access my email. I have done all the verification with USPS and email spam folder/filters. I am not having this issue with any other email senders. May I please get some help from an Official Xfinity Employee as indicated by XfinityAlex in the Accepted Solution?
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eric316
Regular Visitor
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8 Messages
1 year ago
I am having the same problem with my daily USPS emails. I actually spoke with tech support at USPS that told me it was an Xfinity issue they were familiar with and they contacted Xfinity and it worked for a while. They said it had to do with a service called MailGun. It is again not working and USPS told me if it came back I would need to take it up with Xfinity. Please help.
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XfinityAlex
Official Employee
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881 Messages
1 year ago
Let me explain a bit more about why this is happening to everyone.
In the email world, there are MBPs/ISPs (like comcast.net or gmail.com), and then there are ESPs (such as Mailgun or SendGrid). Typically, the ESPs send a large volume of messages on behalf of brands/entities (USPS, Home Depot, LL Bean, etc), and there's a lot of orchestration that goes on behind the scenes. A user/customer orders something, or signs up for a service, or mailing list, and then that eventually propagates over to the ESP where they manage things such as segmentation and engagement. In many cases, when users/customers mark a message as spam (intentionally or accidentally), a report (FBL is the acronym) goes back to the ESP. The ESP believes you no longer want to receive such messages, and then adds you to what is called a "suppression list". And sometimes when you're on such a list, no matter how many times you unsubscribe or resubscribe, it is of no use (depending how the data is managed, etc). The problem is that most users don't know these exist, or how to get their "suppression" removed. The result is that we reach out to the ESP on your behalf to ask them to remove that.
I do apologize, I know it's a complicated part of how email works. We'll do our best to help you as best we can. The folks at Mailgun (Sinch now) that send on behalf of USPS for Informed Delivery have been fairly cooperative when we send over these requests.
(edited)
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SuzyQ831
2 Messages
1 year ago
Thanks for the explanation on the issue. I would like to add the informed delivery email as a trusted source so that it does not accidentally get moved to my spam folder. When using the Comcast email web interface, is there a more straightforward way to define an email address as a trusted source than using the email safe list option? Or maybe I should set up a rule that moves the emails to a specific folder so that they do not go to the spam folder?
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Latoque
Expert
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29.6K Messages
1 year ago
@SuzyQ924
Just a note-----the "Safe List" option you mentioned. If you enable that, you will only get emails from email addresses you put on that list, and nothing else. It is not the same thing as a traditional email "white list".
Just sayin😉
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Junior34
Contributor
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42 Messages
1 year ago
I too, am not receiving USPS Informed Delivery emails.
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zookeeper00
Visitor
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2 Messages
1 year ago
Good to know I am not the only one no longer receiving the USPS Informed delivery emails! My house is located quite far from my mailbox, and knowing what may be in my mailbox is helpful in making the decision if I need to drive down and retrieve my mail right away! I'd love a resolution to the missing emails! Thank you in advance!
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eric316
Regular Visitor
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8 Messages
1 year ago
I again have stopped receiving email from USPS Informed delivery. It had been again working for the last 2 months after being fixed by XfinityAlex.
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philliesdon
10 Messages
11 months ago
I am having the same issue and recently came across this post. I have worked with several Xfinity support folks to no avail. Can any Xfinity representatives on this post assist me?
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Joe_S
Contributor
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92 Messages
11 months ago
Can anyone do something about this problem?
I guess they don't care.
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