No longer recieving Email

Hello there, @A_glenny! Have you attempted to change your password yet? That may alleviate the issue. Details on how to do so are here : https://www.xfinity.com/support/articles/changing-or-resetting-your-password

Yes - I have had lots of problems with email since their Dec/Jan breach.  Its very frustrating.. The icon for their junk mail tends to disappear, it spins a lot. sad because it was really nice. :(

@user_3qzpqx​ 
I got called yesterday from 2nd level Comcast support. He was neither denying nor acknowledging that Fidium IP's are blacklisted. He was being polite but wasn't allowed to say. The word from him is that he has seen it. Given we and many others are experiencing the same issue, there has to be some truth to it.

Their standard answer is to forward the email that points to their website that shows how to configure your 3rd party email application. They will then ask if you can access your email using the connect.xfinity.com and pretty much suggest that their job is done.

Comcast is shooting themselves in the foot with deception and makes me not want to return. They are wasting everyone's time and should just come out and say they no longer supporting former customers (who have switched to Fidium).

@user_3qzpqx​  Good luck getting a call back.

Yes - after their breach the number in the paperwork - received awesome help/support.  Then lately it's been very rough.  The system goes out a lot, spins, and when you call for help ugg takes hours to get past the chat bot from [Edited: Language], people do not have the scrips that tells them how to support you - they hope to get you to hang up (I did not)... :P.  IE stay on the phone! tell they fix it!   they will eventually fix it. but it is an all day 5 disconnections, redo event. :(

The issue is with third part email apps like Outlook or Apple mail. I have confirmation from Fidium that comcast is blocking their IPs. This is an awful practice that comcast has initiated. If their is ever a chance I or anyone that is using a different ISP and wants to continue using their comcast email would ever come back to comcast then this policy of comcasts pretty much shuts the door on resturning. I could never in good conscience return to comcast as a customer knowing that you engage in these types of competitive dirty tricks. It's shameful.

@user_2c0f23 Have you attempted to reset your password associated with your Xfinity ID that is connected to your Comcast email address? You can reset your Xfinity ID password using xfinity.com/password. You'll need to update that information within the 3rd party app you're using once that process confirms it is complete. 

This is the remedy that finally worked for me.  Thanks.  Also be sure to delete everything before the @ in your 'Account Description'.  And if you're John.Smith, delete the ".Smith", too.

@user_kzm86m​ so does the description just say @comcast.net

@user_v63ym9​ 

I’m not receiving e-mails on my phone mail icon since I updated to an I-phone 15. 

Did you set up your iPhone to receive email?  And, if so, what email app are you using?

Hi there, are you still experiencing issues with your email? We recommend checking these setup instructions: 

• To set up an email account and manually enter the settings, follow these steps:
• Go to the Home screen. Choose Settings.
• Scroll down. Choose Passwords & Accounts.
• Choose Add Account.
• Choose Other.
• Choose Add Mail Account.
• Under Name, enter your name (as sender visible to the recipient of your e-mails) Under Email, enter your email address
• Under Password, enter your password Under Description, enter Xfinity (IMAP)
• Choose Next.
• Choose IMAP.
• Under Name, enter your name (as sender visible to the recipient of your e-mails) Under Email, enter your email address Under Description, enter Xfinity (IMAP)
• Under INCOMING MAIL SERVER: Under Host Name, enter imap.comcast.net Under User Name, enter your email address Under Password, enter your password
• Under OUTGOING MAIL SERVER: Under Host Name, enter smtp.comcast.net Under User Name, enter your email address Under Password, enter your password
• Choose Next. The information will be verified. If an error message is displayed, verify the settings and choose Next.
• Optional: Turn on or turn off one or more options. Choose Save.
• Choose your e-mail account.
• Choose your e-mail account.
• Under OUTGOING MAIL SERVER, choose SMTP.
• Under PRIMARY SERVER, choose smtp.comcast.net.
• Enable Use SSL. Under Server Port, enter 587
• Choose Done.
• Choose Account.
• Choose Advanced.
• Scroll down. Enable Use SSL. Under Server Port, enter 993
• Choose Account.
• Choose Done.
• Choose Accounts.
• The e-mail account has been configured and is ready for use. Return to the Home screen.
• You can now send and receive email from this account.

I am having the same issue and have done all this and it still won’t work 

tried all this on my email and my wifes email on both our iphones (iphone 13 for me and 14pro for her) neither work anymore. 

@mindybasis Are you able to access your emails while on cellular data or another Wi-Fi service?

@FuzzyMcSweater Hello and good evening. Thanks for posting a comment and sharing your experience with our community. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and members, that you can count on anytime. I know how important it is to rely on your email access asap. Especially when expecting a response or notification. We will get to the bottom of this together. Do you have any fun plans for the weekend, or just relaxing? It is all work for me, but the fall weather is almost here. That is the best time for yard work and fun outside. Hope you are having a good day staying cool and out of the heat. I am happy to see you are taking advantage of the email service provided by Comcast. It is amazing, and a vital resource. I found some steps for you to try with troubleshooting below. I think for your experience, the best is logging out of all the devices. Once that is done, be sure to reset the password for both the accounts. Then, log in and set up the apps or third party platform access with these steps here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. That will ensure the accounts are updated, secured, and also aligned with all the same settings. You'll see both accounts are fully updated, and will see all the emails that arrive successfully. 

https://www.xfinity.com/support/articles/top-tips-for-xfinity-connect

@user_xpview Thank you for attempting our posted troubleshooting steps. We can jump in and take a closer look and create a ticket for our backend team to investigate. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Hello user_mj7884. Were you able to get Intouch with someone and get this issue resolved?

Good afternoon and happy Sunday @gem3stones, we hope you are having an otherwise wonderful weekend so far and appreciate you reaching out on our Community Forums with your email issues. I see that you stated your emails come back and then gone and that you are having trouble signing in because the address is not secure, we appreciate the information. We'd be happy to run through some troubleshooting steps and assure you that our team is here to help. May I ask when this issue started occurring? May I also confirm if you are accessing your emails through the XFINITY website https://connect.xfinity.com/appsuite/ or a third party client server such as Outlook? We look forward to hearing back from you so we can further assist. 

Hi @user_9s04c2, I am glad to hear that your Comcast email is working well on your new Apple iPad. If you are experiencing issues on other devices, you may need to remove your entire email profile and start a new email profile to ensure it has the correct settings, username, and password.

I recommend visiting our 'Setup email | Xfinity Mobile' support page where you can select your device, iOS, and more to provide a helpful walkthrough on how to add your Comcast email to your devices.

Since yesterday I am not receiving new emails. I had saved password that is no longer working   I have tried to reset with Comcast support for hours today. Nothing worked!  Support did a 2 hour trouble shoot for my email still not working. Ridiculous

Thank you for reaching out to us here @katthree3. If you are still experiencing an issue with your email service I will be happy to look further into that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hi there and welcome to Comcast @roadshow55. I am sorry to hear that you are having troubles with your email via our Internet connection. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.