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user_237gsc
1st Topic

1 Message

Monday, May 6th, 2024 11:36 AM

Closed

No new emails

Dear Comcast,

I have not gotten any new emails since Friday. I usually get about 10 each day. Could you help straighten this out.

Thank you,

Patricia

Question

 • 

Updated 

4 months ago

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XfinityJoe

Official Employee

 • 

548 Messages

7 months ago

@user_237gsc Thank you for reaching out on the forum! Our team would be happy to look into your email concern with you. 

Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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LuxyBear

Visitor

 • 

4 Messages

@XfinityJoe​ Please publish the answer. I have the same problem frequently. TIA!

4 months ago

0

XfinityThomasA

Official Employee

 • 

1.8K Messages

 

LuxyBear - Our team can help! Can you tell me a bit more about what you're experiencing and how you're accessing your Xfinity Email? Are you able to access your email via Xfinity Connect?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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