voyager62's profile

Frequent Visitor

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20 Messages

Tuesday, January 21st, 2025 8:59 PM

No Spam Filter?

For the past few months I've been receiving more Spam in my inbox than in my Spam folder. Does't Xfinity filter Spam anymore? 

Frequent Visitor

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8 Messages

3 months ago

Good to see I'm not the only person with this issue.

Why is this happening and why?

More importantly, when might we hope for a resolution to this issue?

Surely there must me more people experiencing this issue!

Official Employee

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1.7K Messages

 

kdr22 Good morning! Thank you for reaching out to our Xfinity Forums Team. I can see how this would be frustrating. I'd be happy to help you get in the right direction. Have you had  chance to check your spam filtering settings? Any other troubleshooting steps you can share would be greatly appreciated. 
 
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience 

 

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Frequent Visitor

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8 Messages

There is spam that goes into the spam folder. Thing is, there is 2-3 times more spam that goes into the regular incoming folder. It is not as if no spam is going into the spam folder. It is just that most of the time, there is more spam in the INBOX than there is in the SPAM box.

Official Employee

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2.1K Messages

 

kdr22 Thanks for clarifying that! To make sure I'm understanding correctly. Even with the SPAM filter set, you are still getting SPAM mail that you already have reported into the regular folder. Am I correct? Have you tried manually marking the SPAM? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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8 Messages

I'm sorry, but I do not appreciate being asked such a ridiculous question. 

The plain and simple answer is OF COURSE! 

Official Employee

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1.6K Messages

@kdr22 

Please keep in mind that by marking this selected email as spam, you are moving it to your Spam folder, but you aren't automatically blocking the sender. This should reroute any future emails from that sender to your Spam folder, but it's possible you may still receive some emails from the same domain in the future.

If you want to automatically block email from a certain email address or domain, you can set up an email filter. Learn more about setting up spam filters and blocking emails.

For missed spam: 

Email client users (Windows Mail, Outlook, Thunderbird, etc.)
Select the message you wish to report as spam.
Forward the spam message as an attachment to missed-spam@comcast.net.

[Edit: added @ and missed spam instruction]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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2.7K Messages

3 months ago

Hi there, voyager62! We still have the Spam filter for our email boxes. You can also manually mark them as Spam which helps the systems pick up the ones that are not being sent there automatically. 

Frequent Visitor

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20 Messages

It's the fact that I'll get 2 or 3 identical messages and your spam filter will only detect and move 1. My inbox email is forwarded to Yahoo mail and it catches almost 100%. I expect that of yours too. I was so annoyed with hearing spam read aloud all the time, I turned off the voice reading of my Comcast email. 

Official Employee

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2.7K Messages

I apologize that has not been catching them 100% of the time and understand the frustration that goes along with that, voyager62! Are you consistently seeing Spam in your Inbox from the same senders? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

I am getting tons of spam coming in every day.  There are several messages with same title coming in with different email addresses.  I assume there made up and not real.

This is frustrating I would delete the account but i use it for my music.  What can be done to stop this?  can't Xfinity detect this?

Official Employee

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1.7K Messages

user_aego3i you always want to use the spam filtering feature mentioned in the post. It's also always recommended to mark messages that come through as spam, as spam. For further support, you can always work with our Customer Security Assurance team. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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30 Messages

3 months ago

Sure they have spam filters - just not for you.  I forward spam emails imitating large corporations to their designated spam collection and removal addresses.  Typically these are cos like PayPal, McAfee, and now the latest is the Docusign scam.  I forwarded the email to the designated spam reporting email at Docusign.  And what happened????  Xfinity blocked it because of its "questionable" content.  Explain to me why your brilliantly effective spam filter could pick up and reject a spam msg when I forward it but you were totally unable to catch it and the other 20-25 I received so you actually delivered it to me.  Since Xfinity does nothing to stem personal email spam, I started sending to the companies imitated in the messages.  BUT Xfinity catches them and ignores its customers.  What a business model. 

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