Visitor
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7 Messages
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked in IT over 30 years and know this logic is possible before the filter.
Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated with spam. Our policies prohibit the transmission of spam using Comcast's platforms and services. |
plumld
Contributor
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311 Messages
12 days ago
I put the same question and was eventually led to someone higher in the IT department. I found it unbelievable that a spam/phishing email forwarded to the abuse@ location, would be treated as spam/phishing.He actually told me the following, in response. Once a spam/phishing email has been forwarded to the abuse@ location and is accepted, when any more emails follow that one, if they are copies of the accepted one, they will return a non-delivery response to any of the copies, with the above explanation. As a 40+ year (retired) software engineer, I could not believe the answer! Assuming I was told the facts, this is the most ridiculous design I've ever seen. This from a 100+ billion dollar company.
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Again
Expert
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34.2K Messages
12 days ago
@LoisMax3rd @plumld
You don't forward these emails, especially when reporting to Xfinity. You copy/paste the headers along with the body of the spam mail into a new email and send to whomever you were forwarding emails too. When you forward a spam mail you are just as guilty of spamming as that email was when it came to you. This may be why you're getting the messages you do.
How do I report a spam email sent to my Comcast.net email account?
When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers.
Webmail Users
The above is from here: https://spa.xfinity.com/help/email-abuse?faq=report-spam-email
(edited)
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XfinityJeffB
Official Employee
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325 Messages
11 days ago
Thank you for your post LoisMax3rd, we appreciate you and your time. I can tell you that our expert, @Again has it right. Following the steps they posted will get the info to the proper place.
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