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user_jfefzq
1st Topic

Visitor

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3 Messages

Tuesday, September 2nd, 2025

Not able outlook emailto open

Hello when I try to open my outlook email after entering correct password I get this message:

{"SessionId":"2e0f94c3-82ff-b84d-aebd-1fe02ab7d4e6","Timestamp":1756808924705,"Error":"INTERACTIONREQUIRED"}

Help

Thank you

Hubert [Edited: "Personal Information"]

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4 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

12 days ago

 

user_jfefzq If you have not already done so, you may want to update your Xfinity password by going to (xfinity.com/password). You will then need to go into your Outlook settings for your email address and update your password.

 

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user_jfefzq

Visitor

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3 Messages

I changed my password but still cannot access my Outlook. It keeps going around then comes back to entering password window

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11 days ago

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XfinityMarshante

Official Employee

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470 Messages

Hello @user_jfefzq, have you tried restarting the computer, then reloading the third-party email client? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_jfefzq

Visitor

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3 Messages

Yes I have on both counts

Thank you

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6 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

user_jfefzq Are you still receiving the same error? If Outlook is failing to open at all and you have restarted your computer and it's still not working, you may need to reach out to Microsoft tech support directly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 days ago

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