oregonducks444's profile

Contributor

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157 Messages

Thursday, April 23rd, 2026 8:32 PM

Not able to convert last 2 Comcast Email addresses to YAHOO.

Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family.   I am hitting a roadblock trying to convert the final 2.  Any suggestions?    I believe the others may have got the email invite to convert but not sure.  Would like to just get it done.  Thanks!  ;) 

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Official Employee

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2.3K Messages

2 days ago

Hello @oregonducks444, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did the last two emails receive the Yahoo migration email? You have to get the email before you can migrate. 

Contributor

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157 Messages

I cannot remember if they did with multiple emails hard to keep track.   If so at the time I was not ready to switch but now that I have got used to it I am ready to cross over :)   If they did send me one I hope they will at some point resend the invite.   Thanks for your reply!

Official Employee

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2.3K Messages

@oregonducks444, We can always pull up your account, and if we can find the email, we can resend the email over to you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Contributor

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157 Messages

Just a follow up that your team was able to get this taken care of really appreciate you all. :) 

Official Employee

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2.5K Messages

u/oregonducks444, thanks so much for working with us today. Logging completely out and accepting the terms of service is what did the trick. Have a wonderful week! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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