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Anon140754
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Sunday, May 11th, 2025 10:37 PM

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Not able to sign in on my desktop with my email

Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone

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2 months ago

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Expert

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33.1K Messages

7 months ago

@Anon140754 

Not able to sign in to Xfinity with my email on desktop, but can sign in on my phone

Can you give us more details?  Are you trying to log in to webmail? [https://connect.xfinity.com/appsuite ] or are you using a third party app like Outlook or Thunderbird?

Getting any error messages?  If so, what are they?

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user_x5k9sp

Visitor

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3 Messages

I just want to sign onto my email

2 months ago

0

XfinityAbby

Official Employee

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469 Messages

7 months ago

Hello @Anon140754. Thank you for reaching out on our Community Forum! I know how frustrating it can be when your sign-in is not working. On your computer, have you cleared cache and cookies? Also, are you getting an error message when you try to sign in?

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user_e2lhku

Visitor

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2 Messages

I am getting an message telling me that my sign is incorrect.  I cannot sign in.  Find your  ID has wrong address

(edited)

7 months ago

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user_e2lhku

Visitor

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2 Messages

I cannot sign in. I cannot sign in. I cannot get into your webpage because I cannot sign in. I cannot get email messages because I cannot sign in.

(edited)

7 months ago

0

XfinityMarcus

Official Employee

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2K Messages

user_e2lhku thank you for using the Xfinity Community Forums page to reach out. We are happy to assist you with signing in. Firstly, how long has this issue been present for you, have you made any recent account changes?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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dpaul49

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Good evening,  I am unable to login to Xfinity to check my email.  The problem is only with my desktop and my laptop.  I go through the userid then pswd and input a valid Xfinity code but the system churns for a few minutes the gives me a Time out and stops.  I have internet use with everything else and good speeds.  Also, I can login to Xfinity email just fine with my cell phone.  Anyone else seen this feature and correct it?

5 months ago

0

XfinityAbby

Official Employee

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469 Messages

Hello @dpaul49. I am sorry to hear you are having trouble with getting into your email on your desktop and laptop. Did you also try to clear cache and cookies or try the browser in incognito  mode to see if this helps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_x5k9sp

Visitor

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3 Messages

2 months ago

I just want to sign into on my email

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33.1K Messages

@user_x5k9sp​

I just want to sign into on my email

https://connect.xfinity.com/appsuite  <----- try here and if it works bookmark it.  If it doesn't post back here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

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