Not getting an icon notification when I have new/unread emails, anymore.

@User525 Thanks for bringing your email concerns to our attention.

I'm sorry to hear your new message icon is not working alerting you when there's a new message. Do you have notifications on your email settings turned off? 

Is this happening on multiple devices and browsers as well?

Where in my settings would this be? I don't recall having changed any settings. I'm accessing this on my desktop. In fact, I did not get a notification that you'd replied to this thread even on here.

@User525 I would like to troubleshoot with you to resolve this.

Being that you're not getting notifications for emails and the forums I feel we should start with your pop-up settings and check your browsers settings to ensure notifications aren't turned off.  

What browsers are you using? 

I'm using Firefox. To be clear, I don't want to be alerted to new emails in-browser while I'm on other sites. I simply want to go back my.xfinity.com showing unread emails when I navigate to this site in the drop down menu.

@User525 Issues like this usually appear because your browser is using out-of-date cached data. This can usually be solved by clearing your browser's cache and cookies. You can find instructions here.