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user_jmn6
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Thursday, April 16th, 2026 7:33 PM

Not getting any email after updating password. Need immediate support.

I updated my Xfinity password and now not getting any new emails for 2 days.  This is direct on the Xfinity site, not on a 3rd party.  Using a Mac, accessing Xfinity directly from Google Chrome.  Please respond as I can't find any customer services on your site.  (the AI chat is a joke!)

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2 hours ago

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user_jmn6

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3 hours ago

Finally found customer service phone number (from another customer not from the site) 1-888-565-4329.  They found a hidden filter on that only accepted certain emails - even though I had already checked and deleted all filters from my end.  Hopefully the missing 2 days will come in now.

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XfinityJeniece

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3.9K Messages

 

user_jmn6 Happy to hear you were able to get support and find that filter. Let us know if you are still having issues, and we would be happy to help with troubleshooting. 

 

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2 hours ago

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EG

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117.4K Messages

2 hours ago

Moved here to the E-mail help section.

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