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Howdidigethere22's profile
Howdidigethere22
1st Topic

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3 Messages

Sunday, February 4th, 2024 11:36 PM

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Not getting certain emails

Why aren't i getting certain emails anymore? I've checked spam, trash, the apps and sites and their settings, and I'm still not getting certain emails.

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Updated 

8 months ago

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Latoque

Expert

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29.6K Messages

10 months ago

Call Comcast security. See if there is a blocking issue for the sending domain in question

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

 

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XfinityOrlandoM

Official Employee

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1.4K Messages

10 months ago

@Howdidigethere22

 

Thank you for reaching out here on our Xfinity Forums for support for your email. I hope you are doing well and had a great weekend.

 

Did the information @Latoque  provided help? 

 

Are you having issues with the online Xfinity email portal or using a third-party program or application such as Outlook or a native application on a mobile device?

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user_i5o01d

4 Messages

8 months ago

Did you get it fixed?   I'm having the same issue.  Chatted with Comcast - they were to escalate my case - but I doubt I ever hear back.

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_i5o01d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your emails, let's get your account pulled up and take a look at where our escalation team is with getting your service issue addressed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

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