1 Message
not getting email from one sender
I am not receiving email from one sender. They say that the email shows as 'sent' but I don't receive it. Other people receiver her emails and I'm receiving emails from lots of other people. I don't see her emails in my spam/junk folder. The domain that the emails are coming from is managed by Office 365. The domain is [Edited: "Personal Information"]. Could you help resolve this issue?
XfinityAmira
Official Employee
•
3.8K Messages
6 months ago
Hello @user_qwkzo8, thanks for reaching out to our team on our Forums. We value you as a customer and I definitely know the importance of receiving all your emails. I am sorry to hear you're having issues with receiving from one sender. My team is here to help and would be more than happy to further look into this for you on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0