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user_i32f4n
1st Topic

3 Messages

Friday, February 16th, 2024 10:18 PM

Closed

Not receiving any email

I am not receiving any email to my inbox. My trash and spam are also empty. My usage is only at 2%. I’ve logged out, changed password, etc. but no resolution. This has been going on for several days. 

Question

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Updated 

9 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

9 months ago

Thank you so much for reaching out, user_i32f4n. I'm really sorry you're not receiving any emails. Can you give me a little more info on what's going on? Is this an Xfinity email address or are you not getting any emails on another platform (gmail, outlook, Yahoo) & you're using your in-home network?

 

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user_i32f4n

3 Messages

@XfinityAntoine​ It’s on my Xfinity address only. I don’t use any forwarding third party or mobile app to access the email. (My comcast.net email account).

(edited)

9 months ago

0

user_i32f4n

3 Messages

I just checked and got the message from your response in my Inbox. I’ve not gotten any from any other source.

(edited)

9 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

I can take a look at your account to see if I can get that repaired for you. 

 

 In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

--

Click "Sign In" if necessary

 

Click the "direct messaging" icon or https://comca.st/3lv0gXz

 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

0

Again

Expert

 • 

31K Messages

9 months ago

Moved to email as this is not Accessibility/disability related.

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