1 Message
Not receiving certain e-mails
I have not received a monthly statement from PECO ( [Edited: "Personal Information"]) since August 27, 2023. I am also not receiving e-mails from [Edited: "Personal Information"]. My husband received the e-mail in his Comcast e-mail from [Edited: "Personal Information"]. I have not received an e-mail from them since September 28, 2023. I opened a ticket today and they said it would be fixed in two hours but I did not receive the e-mail tonight at 6;27 pm. Please help. These are bill notices. Thanks in advance.
XfinityJorge
Official Employee
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1.7K Messages
11 months ago
Hello @user_3n61b9 thank you so much for using our Forums to contact our Xfinity Support Team. We understand that you have some concerns with your emails, and we are happy to investigate this for you. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAlex
Official Employee
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881 Messages
11 months ago
If you'd like to DM me the email addresses that should receive these, and also the senders (as you can see above, they've been edited for personal information), I'll see what we can find. A few things
1) Check your spam folder
2) You can add senders to your Address Book
3) You may need to confirm with the sender that they're still attempting to send you emails
4) This is a more technical step, but some senders use companies called ESPs. They maintain special "suppression lists", which sometimes can impact delivery to customers. Comcast has no control over these, and the sender doesn't always know they exist. We can inquire with the ESP on your behalf, and sometimes this can lead to resolution.
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