Contributor
•
12 Messages
Not receiving email from a rewards site
They are sending me an email with a link to reset my password. I never get the email. I had a similar issue with usps informed delivery email that never got resolved so I changed the email destination to gmail and it worked fine. I am now seeing the same issue with another site. I just got off the phone with the security folks and they tell me there is no problem. There is a problem!!!!! This is the third site I have had this issue with and none of them have been resolved. How many other emails am I not receiving. Totally unacceptable.
https://forums.xfinity.com/conversations/email/usps-informed-delivery-email-not-being-delivered-anymore-to-my-xfinity-account-inbox/6574d47dcc3f661cfc864a48?commentId=666218bc09e34b487ca26585https://forums.xfinity.com/conversations/email/usps-informed-delivery-email-not-being-delivered-anymore-to-my-xfinity-account-inbox/6574d47dcc3f661cfc864a48?commentId=666218bc09e34b487ca26585
user_lau191
Contributor
•
12 Messages
22 days ago
I had the site change me email to my gmail account and the email was delivered to gmail almost immediately.
0
0
XfinityMarcus
Official Employee
•
1.3K Messages
20 days ago
user_lau191 thank you for using the Xfinity Community Forums page to reach out regarding your email concerns. I understand that you are not receiving an email to reset your password, and would be more than happy to assist you with this. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
0
0