Not receiving email from a specific sender

I'm not receiving verification emails from blueshieldca DOT com. I'm trying to create an account login on their website, and when their system sends a verification email to my email account, it does not appear in either my inbox or spam folder. I'm using the Xfinity web page to view my email.

Responses

XfinityAlex

Official Employee

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881 Messages

11 months ago

@tm925 It looks like one of their IPs was blocked for sending "spam". I've unblocked the IP. They should have been able to see this in their Email server logs, and resolve this on their own.

Can you try again for the code, and let me know if you're still not getting it? If not, it may be coming from a third-party, and I'll have to do some additional research.

Thanks

(edited)

2

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tm925

Visitor

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2 Messages

Thanks for the quick response. I resolved the problem by using an alternate email address.

11 months ago

0

XfinityJeniece

Official Employee

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2.4K Messages

Wonderful, I am happy to hear you were able to get that issue resolved, @tm925! Please feel free to reach out in the future if you need anything else. We are always happy to help with your account concerns, and we appreciate you being in the Xfinity Forums family! 😀

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11 months ago

0

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tm925

Not receiving email from a specific sender

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