Not receiving emails from a list serve

user_irfez2 Hello and thank you for reaching out via our Xfinity Community Forums. If you are not receiving emails from a listserv, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:

Check Your Spam/Junk Folder

• Look in your spam or junk folder: Sometimes, listserv emails may be mistakenly marked as spam.
• Mark as not spam: If you find them there, mark them as "Not Spam" to ensure they go to your inbox in the future.

Whitelist the Listserv Email Address

• Add the listserv email address to your contacts or safe sender list: This can help prevent these emails from being filtered out.

Check Email Filters

• Review your email filters: Ensure that there are no filters set up that might be diverting these emails to a different folder or deleting them.

Check for Email Blocking

• Ensure the listserv email address is not blocked: Check your email settings to see if the listserv address is on a blocked list.

Subscription Status

• Confirm your subscription: Make sure you are still subscribed to the listserv and that your subscription is active.
• Check for subscription confirmation emails: Sometimes, you need to confirm your subscription via an email link.

Email Quota

• Check your email storage quota: Ensure your mailbox is not full. If it is, you might not receive new emails until you free up some space.

Contact Listserv Administrator

• Reach out to the listserv administrator: There might be an issue on their end, or they may need to manually check your subscription status and email delivery.

By following these steps, you should be able to identify and resolve the issue preventing you from receiving emails. If the problem continues, please provide more details, and I'll be happy to assist further.