scottg143's profile

Visitor

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1 Message

Thursday, December 26th, 2024 5:54 PM

Not Receiving Emails from my largest client

I have a client whose emails come from [Edited: "Personal Information"] and I have been dealing with them for 15 years. Recently I am getting zero messages from them and they are having to switch to different accounts to get through to me. How can I get [Edited: "Personal Information"] unblocked and prevent this from happening again?

Official Employee

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1.9K Messages

4 months ago

Hello, @scottg143. I hope you're having a great Saturday morning. I appreciate you making us aware your client is unable to email. You can submit a request to have the email unblocked by contacting our Customer Security Assurance by visiting this link https://internetsecurity.xfinity.com/help/report-abuse.

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