Visitor
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3 Messages
Not receiving emails from some senders
For nearly a year, I've been having an issue with not receiving emails from some senders. When this occurs, I always go to my Inbox at xfinity.com to make sure it's not an issue with the Apple Mail email client (It never is).
I always check all of my mailboxes and have no Mail Filter Rules set up. In some instances, I've contacted senders about the issue. In each case they attempt to send an email to me while on the phone after making sure that they have the correct address. After not receiving on my end (even after waiting up to 10 minutes) the sender, not having an error message on their transmission, is unable to help me. At that point, I usually give them an alternate Gmail address.
The problem is most bothersome when a security code is sent to my email to allow me into an established website or app, and it never arrives. I hope that their is a solution to this. Thanks.
XfinityLinda
Official Employee
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1.7K Messages
1 month ago
Thank you for connecting with us here in our community about your email concerns, @g.maj. Sorry to hear you've been having issues for a while. Here: https://www.xfinity.com/support/articles/third-party-email-access is a helpful article to ensure your email is set up as needed. Let us know if your setup is the same or if you had to change anything. We look forward to hearing back.
(edited)
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user_ea16da
Visitor
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1 Message
3 days ago
I’m having same problem. Not getting email from someone that I have been getting from for a year. Now today she tells me when she sends me emails it bounces right back to her. Please help. I really need to keep in touch with this person because of a project we are working on
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