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user_wlfqg8
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Visitor

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2 Messages

Monday, October 6th, 2025

Not Receiving Emails on my PC [Edited]

My [Edited: "Personal Information"] account is not receiving emails on my PC but I am receiving emails on my mobile device. How do I fix it?

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Updated 

2 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

2 days ago

Hi @user_wlfqg8 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your email. Are you using a 3rd party email client or attempting to access the email through the Xfinity email portal?

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user_wlfqg8

Visitor

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2 Messages

Thanks for the help. My grandson was able to fix my email on my PC. I god a message on my phone this morning. I assume you sent out an update of some kind because with the information you sent I was able to get the email on my phone to work. 
Thanks again 

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2 days ago

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XfinityShawn

Official Employee

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1.9K Messages

 

user_wlfqg8 You're welcome, and that is good news to hear. My team is always here to help if you should need us in the future. Is there anything else we can help with at this time? 

 

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2 days ago

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