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jimmym45
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Monday, December 9th, 2024 10:05 PM

not receiving emails sent to me lately

About three weeks ago, I ceased getting many emails sent to me from my business partner's domain.  His IT Tech says they are being properly sent out and are noted as "delivered" on their end.  is Comcast somehow blocking that domain?

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4 months ago

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XfinityMarcus

Official Employee

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1.4K Messages

4 months ago

jimmym45 thank you for using the Community Forums page. I understand you are having concerns with emails not being received. Being able to receive work related updates is extremely important, so we can definitely take a look at what may be causing this issue. Is this the only sender whose emails you are no longer receiving?

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jimmym45

New Poster

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3 Messages

That is a correct statement.

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4 months ago

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XfinityMarcus

Official Employee

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1.4K Messages

jimmym45 Okay, let's take a closer look at what may be causing this together. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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