How are you accessing the email? Are you using a mail app on a phone? A desktop email client like Outlook or Thunderbird? Only the webmail UI and your browser?
Good evening and thank you for reaching out to us @user_rhmiwg! I see our amazing expert Latoque asked some key questions that will help isolate the root cause of this concern. When you have a moment, could you please confirm:
How you are accessing the email.
If you are using a mail app on a phone.
If you are using a desktop email client like Outlook or Thunderbird.
If you see new emails when signed in to our site here.
Latoque
Expert
•
29.8K Messages
3 days ago
@user_rhmiwg
How are you accessing the email? Are you using a mail app on a phone? A desktop email client like Outlook or Thunderbird? Only the webmail UI and your browser?
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XfinityAldrik
Official Employee
•
2.3K Messages
22 hours ago
Good evening and thank you for reaching out to us @user_rhmiwg! I see our amazing expert Latoque asked some key questions that will help isolate the root cause of this concern. When you have a moment, could you please confirm:
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