Are you using a third party email app? If so, are you getting any error messages, and if so, what are they? And if you're using a third party email app, have you tried logging into webmail to see if they are there? And, in webmail, check to make sure Auto Forwarding isn't turned on by clicking on the gear icon, then Email Settings and checking in the left pane under Auto Forward.
Thanks for posting on our Community Forums, user_cnrnf5. I'm sorry to hear you're not receiving emails. I see @Again asked some good questions to start. Can you confirm that information for us?
Hi there @user_q8p5ui. I am sorry to hear that you are still not receiving emails. How are you accessing your emails?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have not received any emails since Saturday 11/22/25. It seems my email was hacked and then my emails stopped coming in. How can I get them to come back?
I have not received any emails since Saturday 11/22/25. It seems my email was hacked and then my emails stopped coming in. How can I get them to come back?
In webmail, click on the gear icon and then on Email Settings. Check to see if Auto Forward is on. If you see an email address you don't recognize, remove it and turn off it off.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Again
Expert
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33.1K Messages
19 days ago
@user_cnrnf5
Are you using a third party email app? If so, are you getting any error messages, and if so, what are they? And if you're using a third party email app, have you tried logging into webmail to see if they are there? And, in webmail, check to make sure Auto Forwarding isn't turned on by clicking on the gear icon, then Email Settings and checking in the left pane under Auto Forward.
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XfinityDilary
Official Employee
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2.9K Messages
17 days ago
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user_q8p5ui
Visitor
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2 Messages
17 days ago
I have not received any emails since Saturday 11/22/25. It seems my email was hacked and then my emails stopped coming in. How can I get them to come back?
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