Visitor
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1 Message
Old profile pic shows up when I send a comcast email
I use my comast.net email for personal use only, and honestly I rarely use it. I happened to send an email from my comcast.net address yesterday and the person receiving my email noticed a very old profile pic. I couldn't see it on my end, so I sent myself an email to my gmail account. Sure enough, the profile picture shows up next to the email (NOT in my signature). I went to my account settings to try to change my profile picture and I cannot see anywhere to do this. It must have been an old feature that is no longer available. However, I need to remove this outdated profile picture! How can I do it?
EG
Expert
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111.6K Messages
3 months ago
Concern moved here to the E-mail help section.
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XfinityOrlandoM
Official Employee
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2.2K Messages
3 months ago
@user_152vq3
Thanks for reaching out, there's not an option to add a photo or remove a photo from your Xfinity profile accounts.
That would most likely be within the setting on your mobile device as your e-mail maybe sync to your contacts which it's using the photo that would be listed in your contacts. Have you went on your device to see if your e-mail contact is synced with your contacts on your phone for your device
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user_c4aab8
Visitor
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1 Message
19 days ago
I'm having the same issue! It's been ongoing for about 10 years & I've never managed to figure out how to remove it. My contact photo in my iPhone is a new photo of me, but this isn't the one that shows up for my comcast email. So frustrating.
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