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One of my email accounts is no longer receiving emails
I have two Comcast.net email accounts. One is mine and the other is my late husband's. A few days ago my husband's account received an email purporting to be from Comcast with the subject: [Edited: "Personal Information] Account.
This email gives several indications of being a spoof. However, since it was received, the email account no longer receives messages. I have sent several test emails from my Comcast account and from my Yahoo account, and they do no show up on my husband's webmail or download into the email app.
This is a problem because my husband's email address is used in the Contact Us link on a website I maintain. I have temporarily substituted my email address but don't want to leave it indefinitely.
XfinityKrista
Official Employee
•
1.5K Messages
8 months ago
Hello @deoh22, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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