1 Message
outgoing comcast email
my wifes email [Edited: "Personal Information"] can recieve but not send. No settings have been changed on her computer
1 Message
my wifes email [Edited: "Personal Information"] can recieve but not send. No settings have been changed on her computer
Latoque
Expert
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29.6K Messages
2 months ago
Exactly what happens when she tries to send an email? Is she getting any error message? Is she using only the webmail portal and a browser? Or a desktop email client, or something else?
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XfinityEricB
Official Employee
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2.1K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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