2 Messages
Outgoing email error message
I'm getting this error message and i see from prior notes that it is a backend issue. how do i get xfinity to fix? Error message: The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.
Angie1679
2 Messages
2 months ago
Having the same issue on phone and desktop.
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rcho013
Visitor
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4 Messages
2 months ago
Usually when LDAP fails to communicate on one side or a partial issue of sorts on the backend this happens. Not hard to fix. usually, it is restarting the LDAP service on the Linux backend. it is not a full failure as it still works on my phone's email client. and we can use webmail without issues. eventually a NOC person will get around to it. I worked with this stuff 10 years ago. I don't miss it.
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user_ywc6qm
1 Message
2 months ago
I'm having the same issue today as well.
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user_644638
Visitor
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1 Message
2 months ago
I'm having the same problem, off and on all day. Either at home or work, doesn't matter browser either - Firefox or Chrome. I can't reply to e-mails I've been sent nor can I compose an e-mail. When going to other folders like Spam, Trash or Saved, sometimes they are blank or I have to double click on Saved items to see them because some come up empty and I have a lot of Saved items. Didn't want to bother calling Comcast up as I'm usually stuck for an hour waiting for someone. I'm hoping they're looking into this and it's fixed by tomorrow. I had to use my Yahoo e-mail to respond to several friends. Ugh!
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coacher
New Poster
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15 Messages
2 months ago
Cannot respond to comcast emails...
"server imap-east.ge.xfinity.com was refused or timed out while attempting to connect."
So frustrating. Who to contact and where to start.
Please help.
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tcmasuga
Visitor
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4 Messages
2 months ago
Yes, same problem here. I see that this issue came up last year and a team from Xfinity had to fix it. I'm on Chat with a Live Agent (multiple agents have popped on and then shuffled me to the next agent) so let's see what they say.
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user_cvb89j
3 Messages
2 months ago
It looks like xfinity’s team responded to
“Unable to connect to mail server”
forum. They said they have their engineering team working on the issue and this was about an hour ago.
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user_eyv9u1
1 Message
2 months ago
I'm having this issue today. Frustrating!
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XfinityAdrienne
Official Employee
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1.2K Messages
2 months ago
Hey there, @user_7a0nz7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with the email, but happy to see that you reported you are not having further troubles. Please let us know if you have any other questions/concerns, we are happy to help!
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user_zxobwn
2 Messages
2 months ago
I'm having the same issue. Do we each have to reach out to Xfinity or is Xfinity working on the issue overall?
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user_zqnm4w
1 Message
2 months ago
Error
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tcmasuga
Visitor
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4 Messages
2 months ago
Very strange. I spoke to multiple Xfinity support people via live chat on Tuesday night and it seemed like they got it fixed. No error messages on Wednesday. Today, Thursday, I'm getting the error message again. Grrrrr.
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hc13
Visitor
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11 Messages
2 months ago
Me too, problem started Tuesday, live chat worked on it, all good Wednesday & buggy again this afternoon
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