Visitor
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3 Messages
Outgoing email in iPhone is not working.
Yesterday I updated my password for my Comcast account. I updated it on my iPhone as well but my outgoing emails are not functioning. I did go into set up for email. Collect advanced clicked on the outgoing server and tried to update the password. The system verifies forever and then times out. Please help me. I’m trying to get some important emails out.
pjohns3867
New Poster
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2 Messages
2 days ago
I have the same problem
help
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XfinityCliff
Official Employee
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723 Messages
1 day ago
Hello @user_b029be, and thank you for reaching out on the Xfinity Community forums with your concern!
I can understand how frustrating this is, especially when you have important emails you’re trying to send and everything was working before the password change.
Since the issue started after updating your password, I’d first recommend confirming that you can send an email successfully through Xfinity Email in a web browser. If that works, it would help narrow this down to the settings saved in the iPhone Mail app.
For the outgoing server on the iPhone, please confirm the following:
Outgoing server: smtp.comcast.net
Username: Your full Comcast.net email address
Password: Your newly updated password
Port: 587, or 465 if needed
Encryption: TLS/SSL enabled
You’ll also want to make sure third-party email access is enabled within your Xfinity Email settings, since Apple Mail requires this access.
If webmail works but the iPhone continues timing out while verifying the outgoing server, that distinction will be especially helpful in narrowing down the next steps.
Please let us know if this helps.
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