English53's profile

Contributor

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36 Messages

Tuesday, November 5th, 2024 5:45 PM

Outgoing emails failing.

Outgoing emails hang and then fail today. I get the following message:

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

Official Employee

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1.9K Messages

16 days ago

 

English53, Hi there! Thanks for reaching out. I know how important it is to send out emails without any errors. I am so sorry to learn about this experience. You've reached the right place. Over social media, we are a dedicated team of experts who specialize in resolving email concerns. We can help. When getting that error, what type of device are you using to send that email? Are you using a sending email from a third party email client or are you sending it from the XFINITY website?

 

Contributor

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36 Messages

Thanks. The problem spontaneously resolved. However, if it hadn't, that would have been kind of a long wait to get help!

Contributor

 • 

36 Messages

Thanks. The problem spontaneously resolved. However, if it hadn't, that would have been kind of a long wait to get help!

Official Employee

 • 

1.9K Messages

16 days ago

 

English53, No problem. We apologize for the delayed response. While we have you and if you have time, would you like us to review the account today to see if we can provide a better deal or lower the monthly rate for your service needs?

 

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