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Friday, June 14th, 2024 12:51 PM

Outlook 365 No Longer Works

For some unknown reason, a week and a half ago Outlook 365 suddenly stopped working - it keeps prompting me to enter a username and password, something it hasn't ever done before. I have checked to make sure the settings are correct, I've removed my account, added it back, uninstalled Outlook and reinstalled it - nothing has resolved it. If I use the FREE version of Outlook - email works just fine but I don't want to use the free version of Outlook because I don't want the ads. I've compared the settings between the free version of Outlook and my licensed version and they are identical - so why does my Comcast email work in one application but not the other? I've seen numerous complaints about this in the forums but no answer as to what resolves it.

Problem Solver

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595 Messages

5 months ago

Have you tried clearing your cache, cookies and temp files - sometimes that works.

3 Messages

Typically, that would only affect a web browser - which I'm not using to check email.

3 Messages

I actually opened a ticket on the phone with Comcast support a week ago - as you can probably guess...they've been useless.

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