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deby3
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Wednesday, January 10th, 2024 7:46 PM

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outlook email folders

A couple of weeks ago Comcast server reps assisted me with POP vs IMAP issues on my Outlook. Following their updates, I have not been able to move or delete mail between my Outlook folders [Inbox nor any other folders]. I can move and delete mail online using the Comcast email feature. But I need my Outlook to work as it did before.

Please reset the feature or provide instructions to me so I can reset my Outlook. Thank you in advance.

The error message I get says: "Cannot move the items. The item cannot be moved. It was either already moved or deleted, access was denied, or the server is unavailable."

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10 months ago

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XfinityGabby

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1.5K Messages

11 months ago

Hello, @deby3. Thanks for reaching our team regarding the email concerns. Are you experiencing this issue on the webmail interface or a browser to access the mail? If so, can you please try clearing out your browser's cache/browsing history. Close out the browser and restart it in a fresh session. You can also attempt using a different browser if that doesn't work.

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deby3

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5 Messages

Thank you for your reply, but my email works fine with all the browsers.

My issue is that now I am not able to move and delete email while in Outlook. It was working fine prior to my contact with Comcast team. 

11 months ago

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XfinityGabby

Official Employee

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1.5K Messages

11 months ago

Thanks for clarifying. Can you advise if this issue is occurring on multiple devices or just one? In addition, was the account setup as POP or IMAP? 

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deby3

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The account is set up as IMAP and my Outlook software is installed on 1 device only; my laptop.

I use Outlook predominately for handling my emails. But I am no longer able to delete nor move emails between folders using my Outlook software.

10 months ago

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XfinityRyanE

Official Employee

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1.1K Messages

Gotcha! My recommendation would be to remove your Xfinity account from Outlook, and re-add it using the recommended/default settings. The email server settings should be atomically obtained and all of the features should work properly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

deby3

New Poster

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5 Messages

Thanks for your responses.  I was able to resolve the issue today by updating the Outlook app on my pc.

10 months ago

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XfinityJamesC

Official Employee

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1.7K Messages

I’m so happy to hear that, @deby3! Thank you for getting back to us. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great morning!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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