Visitor
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3 Messages
Outlook email no longer working
Hi,
I am repeatedly being prompted for username and password in Outlook. I was using Outlook just fine a few days ago.
I have verified the settings using https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
I can login fine using the browse, but outlook is not working.
I have deleted the outlook cache files and even the account info to try and restart, but it has yet to work.
Here is a log from outlook:
IMAP: 21:01:11 [db] Connecting to 'imap.comcast.net' on port 993.
IMAP: 21:01:11 [db] OnNotify: asOld = 0, asNew = 2, ae = 0
IMAP: 21:01:11 [db] srv_name = "imap.comcast.net" srv_addr = [2001:558:fc11:2:f816:3eff:fe45:56f2]:993
IMAP: 21:01:11 [db] OnNotify: asOld = 2, asNew = 3, ae = 1
IMAP: 21:01:11 [db] OnNotify: asOld = 3, asNew = 4, ae = 0
IMAP: 21:01:11 [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
IMAP: 21:01:11 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 21:01:11 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 21:01:11 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 21:01:11 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 21:01:11 [rx] * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN AUTH=OAUTHBEARER AUTH=XOAUTH2] Dovecot ready.
IMAP: 21:01:11 [tx] btvs CAPABILITY
IMAP: 21:01:11 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 21:01:11 [rx] * CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN AUTH=OAUTHBEARER AUTH=XOAUTH2
IMAP: 21:01:11 [rx] btvs OK Pre-login capabilities listed, post-login capabilities have more.
IMAP: 21:01:11 [tx] LOGIN command sent
IMAP: 21:01:11 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 21:01:11 [rx] frcm NO [AUTHENTICATIONFAILED] Authentication failed.
IMAP: 21:01:11 [db] ERROR: "The server rejected your logon. Verify that your user name and password are correct.", hr=0x800CCCE3
IMAP: 21:01:11 [db] Connection to 'imap.comcast.net' closed.
IMAP: 21:01:11 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
I know the username and password is correct, so I am confused.
I enabled logging so we can direct this to higher level support as soon as possible.
Thanks
XfinityAmandaB
Official Employee
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2.5K Messages
4 days ago
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user_kwk97g
Visitor
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3 Messages
16 hours ago
I just tried the same password a few days later, and it worked. Very frustrating experience
1
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