Outlook Email

I am starting a new thread since Comcast has closed several others exploring similar issues without posting an actual solution for the billion or so users that apparently suffer the same issue.

Since Comcast forced me to change my Comcast password a couple months ago, I have been unable to get my email account to work in Outlook. After being pinged repeatedly for my password, I deleted my account from Outlook and have been unable to add it back--"We couldn't create the Outlook data file." My wife's account, which has kept its old password, continues to work in the same instance of Outlook with the same port and security settings I used in trying to set up my account. My Comcast account continues to work in webmail and the iPhone email client. Please fix this silliness.

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31K Messages

6 months ago

@user_0vycl0

I am starting a new thread since Comcast has closed several others exploring similar issues without posting an actual solution for the billion or so users that apparently suffer the same issue.

Since Comcast forced me to change my Comcast password a couple months ago, I have been unable to get my email account to work in Outlook. After being pinged repeatedly for my password, I deleted my account from Outlook and have been unable to add it back--"We couldn't create the Outlook data file." My wife's account, which has kept its old password, continues to work in the same instance of Outlook with the same port and security settings I used in trying to set up my account. My Comcast account continues to work in webmail and the iPhone email client. Please fix this silliness.

Have you tried renaming your .pst file to something like .psd? I used to have to do that a long long time ago to fix annoyances like this.

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user_0vycl0

2 Messages

Thank you for the suggestion, but I am struggling to find the pst file on my computer--it's not any of the places it is supposed to be, and it does show up in my file searches or when I click FILE/Open in Outlook. Very strange.

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6 months ago

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XfinitySheila

Official Employee

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804 Messages

user_0vycl0 Hi there! Were you able to find the pst file and did making the change help?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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user_4f798c

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somewhat similar issue: Since being required to change password and not being able to access Outlook I have done the following. Deleted Outlook and reinstalled. Tried adding new email account. Followed instructions for IMAP set up. I am asked to send a test email and get error message to paraphrase -General Authentication Failed. here is what I am trying to do.

To set up your existing Comcast email as your primary email in Outlook:

Open Outlook and go to "File" > "Add Account."
Enter your Comcast email address and follow the prompts.
If automatic setup fails, choose manual configuration.
Enter the incoming and outgoing mail server settings for Comcast.

Can I get help in setting up Comcast email through Outlook.

Thank you very much

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25 days ago

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XfinityBenny

Official Employee

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636 Messages

@user_4f798c Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. What happens when you try to log in to your email account directly on the website? I found the link for you to use here https://xfinityconnect.email.comcast.net/.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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23 days ago

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user_0vycl0

Outlook Email

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